Page 8 - SFL Cooperator Fall 2020

8 THE SOUTH FLORIDA COOPERATOR
—FALL 2020
SOFLCOOPERATOR.COM
WE
EXCEED
EXPECTATIONS
“Lang Management’s mission is to create a better lifestyle for our clients by providing them with
exceptional management and maintenance services by utilizing a team approach
to problem solving and provide innovative solutions.”
BASIC PROPERTY MANAGEMENT SERVICES
●
Property management only
●
Accounting services only
●
Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
●
Landscape maintenance
●
Pest control services (exterior/interior)
●
Maintenance, repairs and janitorial services
Managing the Finest Communities
Along the Gold Coast!
561-750-8800
www.langmgmt.com
•
Comprehensive property management services
for nearly 39 years
•
Knowledgeable dedicated, and tenured staff
•
State-of-the-art technology
•
Portfolios from 6 homes to over 5,000 units
WE PROTECT YOUR INVESTMENT
WE
EXCEED
EXPECTATIONS
“Lang Management’s mission is to create a better lifestyle for our clients by providing them with
exceptional management and maintenance services by utilizing a team approach
to problem solving and provide innovative solutions.”
BASIC PROPERTY MANAGEMENT SERVICES
●
Property management only
●
Accounting services only
●
Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
●
Landscape maintenance
●
Pest control services (exterior/interior)
●
Maintenance, repairs and janitorial services
Managing the Finest Communities
Along the Gold Coast!
561-750-8800
www.langmgmt.com
•
Comprehensive property management services
for nearly 39 years
•
Knowledgeable dedicated, and tenured staff
•
State-of-the-art technology
•
Portfolios from 6 homes to over 5,000 units
WE PROTECT YOUR INVESTMENT
WE
EXCEED
EXPECTATIONS
“Lang Management’s mission is to create a better lifestyle for our clients by providing them with
exceptional management and maintenance services by utilizing a team approach
to problem solving and provide innovative solutions.”
BASIC PROPERTY MANAGEMENT SERVICES
●
Property management only
●
Accounting services only
●
Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
●
Landscape maintenance
●
Pest control services (exterior/interior)
●
Maintenance, repairs and janitorial services
Managing the Finest Communities
Along the Gold Coast!
561-750-8800
www.langmgmt.com
•
Comprehensive property management services
for nearly 39 years
•
Knowledgeable dedicated, and tenured staff
•
State-of-the-art technology
•
Portfolios from 6 homes to over 5,000 units
WE PROTECT YOUR INVESTMENT
“Lang Management’s mission is to create a better
lifestyle for our clients by providing them with
exceptional management and maintenance services
by utilizing a team approach to problem solving and
provide innovative solutions.”
EED
EXPECTATIONSWE
o create a better lifestyle for our clients by providing them with “Lang Management’s mission is to create a better lifestyle for our clients by providing them with
and maintenance services by utilizing a team approach exceptional management and maintenance services by utilizing a team approach
solving and provide innovative solutions.”
BASIC PROPERTY MANAGEMENT SERVICES
●
Property management only
●
Accounting services only
●
Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
●
Landscape maintenance
●
Pest control services (exterior/interior)
●
Maintenance, repairs and janitorial services
561-750-8800
www.langmgmt.com
t services
ed staff
0 units
ENT
BASIC PROPERTY MANAGEMENT SERVICES
● Property management only
● Accounting services only
● Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
● Landscape maintenance
● Pest control services (exterior/interior)
● Maintenance, repairs and janitorial services
EXCEED
EXPECTATIONS
to problem solving and provide innovative solutions.”
BASIC PROPERTY MANAGEMENT SERVICES
●
Property management only
●
Accounting services only
●
Staff of on-site offices
OPTIONAL CUSTOMIZED SERVICES
●
Landscape maintenance
●
Pest control services (exterior/interior)
●
Maintenance, repairs and janitorial services
Managing the Finest Communities
Along the Gold Coast!
561-750-8800
www.langmgmt.com
•
Comprehensive property management services
for nearly 39 years
•
Knowledgeable dedicated, and tenured staff
•
State-of-the-art technology
•
Portfolios from 6 homes to over 5,000 units
WE PROTECT YOUR INVESTMENT
Managing the Finest Communities
Along The Gold Coast!
561-750-8800 | www.langmgmt.com
building service workers on the front lines
of the pandemic.
A Unifi ed Approach
According to Brickell Alliance president
Marta Arnold, who serves on the board
of Th e Palace condo building, her board
worked with their management company,
KW Property Management & Consulting,
to make proactive decisions at the onset of
the coronavirus crisis. She says that since
certain workers at the condo’s three tow-
ers—including front desk, security rovers,
and gate personnel—are employees of KW,
while others—like valet and cleaning staff —
are subcontracted from outside vendors, it
was important to line up protocols and pro-
cedures to “make sure that everyone is on
the same page.”
Aft er the Alliance pressed upon the city
of Miami the importance of designating
building service workers as ‘essential’ em-
ployees that could continue to go to work
in the event of shut-downs or curfews, they
were able to come up with unifi ed regula-
tions and guide-
lines
to
share
among the condos.
Even though the
20 or so build-
ings in the Alli-
ance have diff erent
structures, popu-
lations, and facili-
ties, approaching
the ever-changing
landscape of the
crisis cooperative-
ly proved eff ective
in
encouraging
compliance and fostering a sense of assur-
ance—from both residents and staff of the
buildings.
Arnold says that the Alliance’s function
was especially important given the dearth
of initial guidance from the government.
Even when local protocols did start to trick-
le in, Florida’s statewide mandates might
diff er from Miami’s, which in turn might
diff er from Miami-Dade county’s. With an
already uncertain and tumultuous envi-
ronment to deal with—and with the stakes
extremely high—unifying the boards’ posi-
tion on particular decisions allowed both
staff and residents to align expectations and
mitigate some of the second-guessing and
confusion surrounding their state’s corona-
virus response.
Enhanced Protocols,
New Responsibilities
One issue common among multifam-
ily buildings and communities is what’s
become known as the ‘package problem.’
Already a growing concern pre-COVID,
dealing with the onslaught of home de-
liveries from Amazon, UPS, FedEx, Fresh
Direct, and innumerable meal delivery and
meal-prep services during lockdown, while
considering the potential for contagion and
complying with diff ering building proto-
cols, has made the package problem the
universal bane of building service workers.
Some buildings have developed complex
systems for receiving and decontaminat-
ing packages; others have put restrictions
on types and methods of deliveries; still
others have made physical alterations to
their common spaces to accommodate the
package pile-up. But regardless of how each
building is handling the issue, it’s usually
the building workers who are left holding
the bag … or more accurately, the box.
Both González and Arnold indicate that
dealing with deliveries has been an added
stress for staff . For some, it’s yet another
task in their already long list of responsi-
bilities. For others, it’s outside of their job
description, requiring them to learn a new
set of protocols. But in the pandemic era,
property workers have needed to ping-pong
between roles, be fl exible with their shift s,
and fi ll in for others at the drop of a hat.
Janitors used to mopping and dusting now
must learn how to use foggers and CDC-
approved disinfectants. A doorman who
normally just signs
visitors in and directs
them to the elevator
is now policing mask-
wearing and taking
temperatures. When
Th e Palace had to shut
down the condo’s valet
service aft er two em-
ployees tested positive
for COVID-19, the
remaining
workers
were put into diff erent
buildings roles (aft er
requisite
quarantin-
ing and negative test
results); Arnold remembers with a chuckle
how one valet transitioned to the role of
pool security aft er that amenity reopened
to limited resident-only use: “On day one,
he was in his long black pants, black but-
ton-down, black shoes [that he wore as a va-
let]. On day two, he had on khakis, a white
polo, and sneakers. … By day fi ve, he was
in a t-shirt, casual shorts, and fl ip-fl ops.”
So adapting to new roles can be a matter of
wardrobe adjustment, too.
In other cases, new responsibilities
emerge in less quantifi able—and less light-
hearted—ways. Jim Stoller, president and
CEO of property management fi rm Th e
Building Group (TBG) in Chicago, speaks
of the eff ects that prolonged isolation, un-
certainty, and fear can have on a residential
population. “We’ve had some residents,”
he says, “who have been somewhat abu-
sive to the staff , and it’s quite unfortunate.
You know, people who’ve been inside their
condominium or co-op for weeks or some-
times longer [can become] very needy in
ways that building management is not re-
ally licensed to address. In many cases they
were not able to receive therapy or get the
help that they needed, so unfortunately the
SUPPORTING...
continued from page 6
“Th ese people have re-
ally stepped up and have
really showed that they
care a great deal about
the buildings they work
at.”
—Jim Stoller