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THE SOUTH FLORIDA COOPERATOR — 
FALL 2020   
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building staff s have had to deal with these  a 32BJ union member who has worked as a  
issues.” 
Stoller also mentions the fear and un- 
certainty surrounding the escalating social  press release on the subject: “the best ‘thank  
unrest in his city and elsewhere, which can  you’ is to be paid for your essential work  
have  broader  implications  for  those    who  and have job protection.”  
are not isolated in their homes. “In many  
cases,” he says, “[staff  members] are coming  for the planet—try to consolidate all those  
across the city to get to work—and in many  Amazon orders!    
cases they’re taking public transportation to  
get to their jobs. Th  ey’re traveling at night  
and on weekends, and we have to ensure  
their safety and well being also. It has cre- 
ated a stressful environment for the people  
who have been working—and, in so many  
cases, been doing an amazing job. Th  ese  
people have really stepped up and have re- 
ally showed that they care a great deal about  
the buildings they work at.”  
Showing Support 
With all of these added responsibilities,  
heightened health and safety concerns, in- 
creased resident presence, and raised expec- 
tations for staff , it begs the question: Along  
with verbally expressing their thanks, what  
can the boards and residents of multifamily  
buildings and communities do to show ap- 
preciation and support for their property’s  
workers? Our experts gave us some action- 
able recommendations: 
• “One thing residents can do is to just  
be aware of protocols and follow them,” says  
González of 32BJ when we spoke again for  
this article. It seems simple enough, but as  
we all know, people are not always respect- 
ful of rules, limits, and even visible barriers.  
When you see the tape around the doorper- 
son or security desk, keep that six foot dis- 
tance—and wear your mask in all common  
areas of your building or community at all  
times. Don’t expose your building staff ers  
to  unnecessary  risk—and  don’t  put  them  
in the position of having to remind you of  
rules that should be second nature by now.  
• Arnold stresses that responsibility for  
the well-being of staff  is among the gover- 
nance duties of residential boards, and says  
that clear, unambiguous messaging—like  
posting policies in common areas and insti- 
tuting fi nes for disregarding them—help to  
empower staff  to make sure that residents  
are complying with health and safety pro- 
tocols, which in turn helps them feel more  
comfortable about their own safety on the  
job.  
• Managers DiFlaminies and Stoller both  
indicate that encouraging staff  to take time  
off  is a good way to support their well be- 
ing, both in the physical sense as well as  
the mental and emotional. Giving work- 
ers extra PTO (if their paid time off  is not  
stipulated by a union contract) not only  
promotes goodwill—it also goes a long way  
toward  allaying  health  concerns  and  pro- 
moting stability and security in the work- 
force. 
An additional way to support property  
workers is to pressure the federal govern- 
ment to give them hazard pay for the es- 
sential work they have been performing  
over the last half a year. As Louis deJesus,  
doorman in a building in Manhattan’s Up- 
per West Side for the last 25 years, said in a  
And fi nally, for your building staff  and  
n 
Darcey Gerstein is Associate Editor and a  
Staff  Writer for Th  e South Florida Cooperator. 
is not your first step. Begin your belt- 
tightening, continue your collection (and  
communication) efforts, and get in touch  
with your legal counsel to find out if you  
have any state-law or governing docu- 
ment limitations. Then make sure you’ve  
gathered current financial information,  
including financial reports with bank  
balances, your year-to-date budget, any  
delinquency reports, and your most re- 
cent reserve study. Once all that informa- 
tion is compiled, your board and finan- 
cial advisors will be better positioned to  
weigh the options available. 
What Are a Board’s Options?  
There are three ways reserves can help  
rescue an association in financial crisis: 
• Conserving cash by deferring re- 
serve projects 
• Reallocating cash from reserves to  
operating funds 
• Saving cash by bargain shopping  
Conserving Cash 
In a time of financial scarcity, a good  
standard rule is to minimize your spend- 
ing by prioritizing expenses, including  
reserve projects. But not all projects are  
equal! Don’t defer projects that will ex- 
pose  owners  to  even  greater  problems  
or expenses—postpone less consequen- 
tial reserve projects (like new carpet in  
the rear stairwell, for example). Double- 
check before replacing the perimeter  
wood fence; can it last another year with  
a few repairs? With the clubhouse closed  
because of the pandemic, is this really the  
time to spend $50,000 on remodeling it?  
If cash permits, sure—in fact, it might  
be a great opportunity to do the remodel  
when no one is using the clubhouse—but  
if cash is tight, defer the project to 2021.  
And  anything  related  to  maintaining  
building integrity, like building painting  
or roof work, should definitely not be put  
off. Don’t make things worse by risking  
expensive problems like dry-rot or water  
damage that could have easily been pre- 
vented. Similarly,  projects that  protect  
the best interests of the owners (like the  
central hot water heater, or automobile  
gate mechanism) are projects that you  
should perform on schedule. Make sure  
you spend precious reserve cash only on  
projects that cannot be readily deferred.  
continued on page 10 
TAPPING RESERVES... 
continued from page 1 
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