Category: Association Operations

Your property’s staff—in particular its maintenance staff—is the oil and muscle that keeps your building or HOA in shape and operating from day to day. There’s a reasonable expectation in shared interest communities that the property and it…

Homeownership is a long-term commitment for most. In the context of a multifamily community like a condo or co-op, it’s not unusual for many owners and shareholders in the building to have purchased their units around the same time in early…

Among the most important elements of building maintenance is inspecting and securing the facade, whether it’s brick, stone, stucco, glass, or some other material. Improper installation, neglected maintenance, and plain old natural deteriora…

In 2017, a Boston couple were brutally murdered in their penthouse apartment in a high-end condominium building. The murderer, the former employee of a company that supplied concierge services to the condo, had worked there, and so knew the…

Cash flow is the lifeblood of any multifamily residential community, be it a rental building, co-op, condo, or HOA. However, because the latter three are nonprofit entities, maintaining consistent cash flow is even more critical to their he…

The elevator is one of those inventions—along with running hot and cold water and indoor plumbing—that have been around for so long we take it for granted. But elevators obviously weren’t always a part of the architectural landscape. Withou…

While nobody will deny the importance of formal education and training, talk to enough professionals across the property management industry, and you’re likely to hear that while school was definitely useful, the experience gained on the jo…

Glass façades are for many the epitome of contemporary urban architecture and design. Sleek, clean, and modern, they give the impression of an Emerald City of the future, rising above the bricks and mortar of yesterday’s Gotham. Yet with th…

Living in close quarters can—and often does—lead to conflict. In co-op, condo, and HOA communities, conflict can occur between residents, or between a resident and the board. And to complicate matters, a seemingly isolated conflict between …

The topic of insurance can provoke fear in the most steadfast of board members. It’s both terrifying in what its purpose implies, and yet at the same time mind-numbingly boring. It’s also one of the most important components in protecting o…