Category: Association Operations

In 2017, a Boston couple were brutally murdered in their penthouse apartment in a high-end condominium building. The murderer, the former employee of a company that supplied concierge services to the condo, had worked there, and so knew the…

Cash flow is the lifeblood of any multifamily residential community, be it a rental building, co-op, condo, or HOA. However, because the latter three are nonprofit entities, maintaining consistent cash flow is even more critical to their he…

The elevator is one of those inventions—along with running hot and cold water and indoor plumbing—that have been around for so long we take it for granted. But elevators obviously weren’t always a part of the architectural landscape. Withou…

While nobody will deny the importance of formal education and training, talk to enough professionals across the property management industry, and you’re likely to hear that while school was definitely useful, the experience gained on the jo…

Glass façades are for many the epitome of contemporary urban architecture and design. Sleek, clean, and modern, they give the impression of an Emerald City of the future, rising above the bricks and mortar of yesterday’s Gotham. Yet with th…

Living in close quarters can—and often does—lead to conflict. In co-op, condo, and HOA communities, conflict can occur between residents, or between a resident and the board. And to complicate matters, a seemingly isolated conflict between …

The topic of insurance can provoke fear in the most steadfast of board members. It’s both terrifying in what its purpose implies, and yet at the same time mind-numbingly boring. It’s also one of the most important components in protecting o…

In the world of owned residential communities like co-ops, condominiums, and HOAs, the issue of leased or sublet units is often the elephant in the corner of the communal room. Most owners choose to buy their units because they want a stabl…

The COVID-19 pandemic affected the daily lives of millions in the United States and around the world in myriad ways, including the business of managing an HOA or condo association. Although electronic voting for association elections has be…

Of the many consequential decisions boards and board members have to make on behalf of their communities, choosing a management company—or a manager within a given firm—is among the biggest. Managers are the point of contact between residen…